Covid-19 Level 2 Trading

COVID LEVEL 2 UPDATES 

As we celebrate a move to Covid-19 Alert Level 2, we will continue to get your online orders out as quickly as possible, and have some further updates for you below as to physical shop hours and key protocols to be observed. 

We are excited to be re-opening the doors from Wednesday 20th May. (The delay is to allow staff themselves time to catch up on appointments i.e. Haircuts, Dentist, Drs etc.) 

We will also be initially opening with limited hours of Tuesday-Friday, 10am-1pm to continue cautiously, minimising exposure for both ourselves and our customers. 

Entry to the store will be available for only one or two persons at a time, so we ask that you please complete your purchases as quickly as possible in consideration of others who may be waiting to enter the store. 

We will look forward to hearing all about what you’ve been up to further down the track!  

We will assess this again in a further two weeks from opening, so in the meantime we welcome your continued and loyal support of our business with online, phone and mail orders where possible during level 2. We will be responding to emails and clearing phone messages daily, so fear not, your team of dedicated enthusiasts are still here to provide for all your stitching needs. 

Covid L2 Protocols

Hand sanitising is required upon entry. You will find a station by the door. 

All surfaces, especially eftpos machines, phones, computers and work surfaces will be  regularly sanitised. 

Online, Phone & Email Orders

Courier:

Please bear with us as we continue to experience significant delays with some deliveries, our lovely courier is visiting daily and working as hard as he can to get everything back to the depot for processing in a timely manner. We are sending out orders as they are received with courier pick up by the following day at latest. Tracking info will be emailed to you as soon as your order is collected by the courier. 

Click & Collect:

If you choose to pick your order up from the store, please note this must be done within opening hours of 10-1, Tuesday - Friday. They will be ready and waiting for you as soon as advised by the team. 

Thanks

As always we thank you for your ongoing support in these unusual times, and hope you are all keeping well. We look forward to a time where it is safe enough to resume more full-time shop hours, and to welcome back all our lovely classes to pick up where we left off and stitch our ways through the remainder of the year. We are missing seeing all the familiar and new faces we’re so used to meeting with weekly, but have faith that with everyone sticking to the rules hopefully this will be our reality again sometime soon. 

Let’s stitch our way through this! 

Kate & the team